Senior Travel Customization Specialist

Master of Tourism Administration | Studied in Malaysia | Lived in Australia for many years. Deeply understands the travel psychology and aesthetic preferences of clients from English-speaking and multicultural backgrounds.

Professional Experience

7+ years of experience customizing trips for international clients | Served global travelers (mainly from Europe, America, Southeast Asia and Australia) | Specializes in family, cultural, culinary and high-end tours. Successfully designed and implemented more than 100 in-depth, private and luxury itineraries. Served clients across Europe, America, the Middle East, Southeast Asia and Australia, with zero major complaints.

Core Strengths

· Global vision + local expertise: Experience studying in Malaysia and living in Australia allows me to present the most authentic China from both local and traveler perspectives, and avoid cultural conflicts through traveler empathy, making the itinerary rhythm more suitable for overseas VIPs.

· Ultimate customization process: One-on-one in-depth interview – co-creating the itinerary – real-time adjustments – butler-style support during the trip, ensuring privacy, calmness and no hassle throughout.

· Crisis management capability: Mature plans for handling emergencies during high-end itineraries, ensuring every minute of your journey is dignified and worry-free.

Service Commitment

"Discover the beauty of the East, enjoy your journey in China." At Oriental Surprises Travel, I personally control the quality from pre-trip consultation to post-trip follow-up. Your surprise is my professionalism.