Our Promise

A decade of dependable commitment, a team of over a hundred professionals — so that every guest who travels far to meet us arrives with peace of mind and leaves with satisfaction.

I. Company Overview

Vietnam Ping An Travel Service Co., Ltd. was established over a decade ago, rooted in Vietnam's tourism market as a fully licensed and comprehensive travel service provider. For more than ten years, we have upheld a philosophy of safety, integrity, professionalism, and care — growing steadily from a local destination management company into a modern travel service enterprise that serves global guests through integrated online and offline operations.

We understand that travel is, at its heart, an act of trust. Over a decade of dedication has earned us not only rich resources and experience, but also the trust and reputation of guests from around the world.

II. Why Choose Us

1. Licensed & Trustworthy

We are a fully registered and licensed travel service company, holding complete business and travel agency credentials, operating under government supervision. Our business information is open and transparent — guests are welcome to verify our credentials with confidence before booking.

2. Reliable & Proven — Over a Decade of Reputation

More than a decade of steady operations bears witness to our consistent commitment to "do what we say." We deliver itineraries as contracted, keep pricing transparent, and honor every promise we make. Reliability is our most fundamental commitment — and our strongest foundation.

3. Excellent Service, Great Experience

From consultation and planning to every detail of your journey, we put the guest at the center of everything we do. Professional guides, safe vehicles, quality hotels, and thoughtful dining ensure a trip that is effortless, comfortable, and enjoyable.

4. Reliable After-Sales Support

Your trip doesn't end when the itinerary does. We have a dedicated after-sales team and 24-hour customer service — any issue is addressed promptly with guaranteed resolution. For losses caused by our side, we take full responsibility in accordance with the contract — never evading, never shifting blame.

III. A Team of Over a Hundred Professionals

We take pride in a team of more than one hundred professionals, including experienced itinerary planners, licensed multilingual guides, a safe and certified fleet of drivers, hotel & ticket resource specialists, and dedicated customer service and after-sales staff.

We believe great service comes from a great team. Every member is systematically trained and rigorously assessed, with clear roles and efficient collaboration — ensuring that at every step of your journey, a professional has your back.

IV. Serving Global Guests

We have global reception capability, welcoming visitors from China, Europe, America, Southeast Asia, and beyond. We accommodate diverse cultural backgrounds and needs with multilingual guides and tailored itineraries.

Whether you are a first-time independent traveler, a family on vacation, a group of friends, a business delegation, or a custom private tour — you will receive the same high standard of hospitality, and every guest, in any language, feels the same sincerity.

V. One-Stop Online & Offline Service

We have built a fully integrated online + offline service system:

· Online Services: Our website, social media, and online customer service provide real-time support — online consultation, itinerary customization, remote contracting, secure online payment, and digital contracts, so everything can be arranged before you even arrive;

· Offline Services: Our physical offices and local reception teams provide on-the-ground support covering airport transfers, accommodation, dining, tour guidance, and emergency assistance — so you always have "your own people" looking out for you, even far from home.

Seamless integration between online and offline keeps our service fast, stable, and considerate.

VI. Our Commitments

1. Fully licensed — verifiable at any time;

2. Transparent itineraries — clear, fair pricing;

3. Professional team — full support throughout;

4. Responsible after-sales — rapid response;

5. Global reception — no language barriers.

Vietnam Ping An Travel Service Co., Ltd. looks forward to meeting you in Vietnam.