Vietnam Ping An Travel Service Co., Ltd. — Terms & Conditions

Effective Date: 【2023】 / 【10】 / 【23】

Welcome to the travel services provided by Vietnam Ping An Travel Service Co., Ltd. (hereinafter "the Company"). Before booking, purchasing, or using any of the Company's services, please read these Terms and Conditions carefully. Any client (hereinafter "the Client") who books services through the Company's online channels (official website, social media, online customer service) or offline channels (service offices, telephone, in-person) shall be deemed to have read, understood, and agreed to all of these Terms and Conditions.

I. Company Information

· Company Name: Vietnam Ping An Travel Service Co., Ltd.

· Registered / Business Address: No.46 Thuong Mai, Ward 1, Mong Cai City, Quang Ninh Province, Vietnam

· Travel Agency License No.: 22-177/2023

· Contact / 24-hour Customer Service: +840932292338

· Official Website: www.cnwtly.com

· Email: travelbinhan@gmail.com

II. Scope of Services

The services provided by the Company include, but are not limited to:

1. Local tour services within Vietnam (Da Nang and surrounding areas, including Hoi An, Ba Na Hills, etc.);

2. Airport transfers, intra-city / inter-city transportation, and chartered car services;

3. Tour guide services (in Chinese, English, and other languages);

4. Booking of hotels, dining, and attraction tickets;

5. Day tours, multi-day tours, semi-independent tours, and private customized itineraries;

6. Group reception, business delegation, and meeting support services;

7. Travel insurance arrangement and other services as mutually agreed.

III. Booking and Contract Confirmation

1. The Client may submit booking requests through the Company's online or offline channels;

2. Once both parties agree on the itinerary, price, and service content, the Company will provide a formal quotation and travel service contract;

3. The contract shall be signed in a bilingual format (Chinese–Vietnamese or Chinese–English), and shall take effect upon confirmation by both parties (signature, seal, or electronic confirmation);

4. The executed contract shall be the sole basis for the rights and obligations of both parties, and the Company shall provide services in accordance with the contract.

IV. Price and Payment

1. The contract price is the final price and covers all items listed in the quotation, with transparent pricing and no hidden charges;

2. The Client shall pay the fees in the amount, currency, manner, and at the time specified in the contract;

3. The Company accepts cash, bank cards, and online payment methods, and issues official receipts / invoices for all payments;

4. Any items not listed in the contract that the Client voluntarily requests to add (e.g., extra attractions, upgraded hotels) shall be priced separately and confirmed with the Client.

V. Cancellation and Refund Policy

1. Cancellation by the Client: In the event of cancellation due to the Client's own reasons, the applicable cancellation policy shall be as set out in the contract:

· Cancellation more than 【30】 days before departure: 【30】% of the paid amount will be refunded;

· Cancellation within 【30】 days of departure: a refund or non-refundable status shall apply as specified in the contract;

2. Visa-related reasons: If the Client is unable to travel due to failure to obtain a visa, the Company shall, upon presentation of valid documentation, provide a refund or reschedule in accordance with the contract;

3. Cancellation by the Company: If the trip cannot proceed due to reasons attributable to the Company, the Company shall fully refund the fees already collected, or provide an alternative of equal value;

4. Refunds shall be returned through the original payment channel within 【3】 business days after both parties confirm.

VI. Itinerary Changes and Force Majeure

1. The Company shall arrange the itinerary in accordance with the contract and shall not add, remove, or change items unilaterally;

2. Neither party shall be liable for breach of contract where itinerary adjustments or cancellations result from force majeure, including but not limited to weather, natural disasters, flight delays, government restrictions, war, or epidemics;

3. Under force majeure, fees for unused services shall be refunded or rescheduled at equal value; fees already incurred shall be settled on an actual-cost basis;

4. Where conditions permit, the Company shall make every reasonable effort to adjust the itinerary and minimize the Client's losses.

VII. Travel Insurance and Safety

1. The Company provides each participating Client with a local Vietnam travel accident insurance policy (as specified in the contract); the Client may voluntarily upgrade or purchase additional coverage;

2. The Client shall confirm whether separate overseas travel medical insurance is required and make arrangements accordingly;

3. During the trip, the Company provides 24-hour emergency contact services and will provide immediate assistance and arrange medical care in emergencies;

4. The Client shall observe all safety instructions and shall bear the consequences of any violation of safety regulations.

VIII. Responsibilities and Obligations of Both Parties

Obligations of the Company:

1. Operate under valid licenses and provide services as agreed;

2. Arrange licensed guides, drivers, and compliant vehicles;

3. Fulfill the contracted arrangements for reception, accommodation, dining, and transportation;

4. Respond to the Client's reasonable requests promptly and handle them properly.

Obligations of the Client:

1. Provide true and accurate personal information and relevant documents;

2. Comply with Vietnamese laws and regulations, social norms, and the safety rules of tourist destinations;

3. Fulfill payment obligations as specified in the contract and on time;

4. Take proper care of personal belongings and ensure personal safety.

IX. Privacy and Personal Information Protection

1. The Company collects and uses the Client's personal information (name, documents, contact details, etc.) only to the extent necessary for providing services;

2. The Company shall not disclose the Client's personal information to third parties without the Client's consent, except where required by law or where competent authorities request it in accordance with regulations;

3. The Client has the right to access and correct their personal information; for any questions, the Client may contact the Company's customer service.

X. Complaints and After-Sales Service

1. The Company maintains a dedicated customer service and after-sales team, providing 【24-hour】 after-sales response;

2. If the Client is dissatisfied with any aspect during the trip, they may report it immediately to the guide or customer service, and the Company shall resolve it on the spot;

3. For losses caused by the Company's own reasons, the Company shall provide refunds or compensation as specified in the contract after verification;

4. The Client may also file complaints with the competent tourism authority of Vietnam, and the Company accepts supervision by such authorities.

XI. Disclaimer

1. The Company shall not be liable for compensation beyond the refunded amounts for itinerary delays, changes, or cancellations caused by force majeure or reasons not attributable to the Company;

2. Losses caused by the Client's own reasons (e.g., incomplete documents, violation of regulations, failure to arrive on time) shall be borne by the Client;

3. For risks arising from third-party services voluntarily selected by the Client (e.g., water sports, optional activities), the Client shall resolve them with the relevant service provider; the Company may assist in coordination.

XII. Intellectual Property

1. The copyright and related rights of the Company's promotional materials, itineraries, and photographs belong to the Company;

2. Without the Company's prior written consent, the Client shall not copy, reproduce, or use such materials for commercial purposes.

XIII. Governing Law and Dispute Resolution

1. These Terms and Conditions shall be governed by and interpreted in accordance with the laws of Vietnam;

2. Any dispute arising from these Terms and Conditions or the services shall be resolved through friendly negotiation; if negotiation fails, the dispute shall be submitted to the competent court / arbitration body at the Company's place of registration.

XIV. Amendments to the Terms

1. The Company reserves the right to revise these Terms and Conditions from time to time in accordance with business development or changes in laws and regulations;

2. Any revised terms shall be published on the Company's official website with an updated effective date; continued use of the Company's services by the Client shall be deemed acceptance of the revised terms.

XV. Contact Us

If you have any questions about these Terms and Conditions or the Company's services, please do not hesitate to contact us:

· Official Website / Online Customer Service: +84 0932292338

· Email: travelbinhan@gmail.com

Thank you for choosing Vietnam Ping An Travel Service Co., Ltd. We wish you a pleasant journey!