Vietnam Ping An Travel Service Co., Ltd. — Privacy Policy

Effective Date: 【2023】 / 【10】 / 【23】

Vietnam Ping An Travel Service Co., Ltd. (hereinafter "the Company") places the highest importance on protecting our clients' personal information. To safeguard your privacy, we have established this Privacy Policy to explain how we collect, use, store, and protect your personal information. By using the Company's services through online or offline channels, you are deemed to have read and agreed to this Privacy Policy.

I. Scope of Application

This Privacy Policy applies to personal information collected by the Company through the following channels:

1. Online channels, including the official website, social media, and online customer service;

2. Offline channels, including service offices, telephone, and in-person consultation;

3. Business processes related to the Company's services, including contracts, orders, and itineraries.

II. Information We Collect

To provide services to you, we collect the following personal information only to the extent necessary:

1. Identity Information: name, gender, nationality, date of birth, etc.;

2. Document Information: passport number, visa number, ID / passport copies (used for booking, registration, and compliance requirements);

3. Contact Information: mobile phone number, email address, WeChat ID, permanent address, etc.;

4. Itinerary Information: travel dates, destinations, flights, hotels, dining, and itinerary preferences;

5. Payment Information: payment method, transaction amount, and transaction records (sensitive data such as full card numbers are processed by payment providers; the Company does not store complete card numbers);

6. Service Feedback: opinions, reviews, complaints, and communication records you voluntarily provide.

III. Purposes of Use

We use your personal information only for the following purposes:

1. Confirming bookings, executing contracts, and arranging itineraries;

2. Providing agreed services including transfers, accommodation, dining, tour guiding, and insurance;

3. Fulfilling legal, regulatory, and competent-authority compliance requirements;

4. Handling payments, refunds, invoices, and after-sales matters;

5. Sending necessary itinerary notifications, safety alerts, and service reminders;

6. With your consent, improving services, conducting satisfaction follow-ups, and sending marketing information (you may withdraw your consent at any time).

We do not use your personal information for purposes unrelated to the provision of services.

IV. Sharing and Disclosure of Information

We undertake that we will not sell or rent your personal information to any third party without your consent. We may share or disclose necessary information only in the following circumstances:

1. With partners necessary to complete the services (e.g., hotels, airlines, transport fleets, local resource providers, insurance institutions), limited to the minimum scope required to provide the services;

2. As required by laws and regulations, requests by competent authorities in accordance with the law, or judicial proceedings;

3. In emergencies, to protect the life, safety, or property of you or others, as permitted by law;

4. Where you have given your express consent or authorization.

When information is shared with third parties, we require them to comply with confidentiality obligations and use the information only for the agreed purposes.

V. Storage and Security Protection of Information

1. Your personal information is stored in a secure data environment maintained by the Company or its partners;

2. We adopt technical and managerial measures to protect information security, including access control, data encryption, confidentiality agreements, and regular security reviews;

3. We grant access to your information only to authorized personnel, and all access is logged;

4. Although we make every effort to protect your information, no method of transmission or storage over the internet can guarantee absolute security. Please keep your accounts, passwords, and documents safe.

VI. Retention Period of Information

1. We retain your personal information only for the minimum period necessary to fulfill the purposes described in this Policy;

2. Where laws, tax regulations, industry rules, or competent authorities require a prescribed retention period, such period shall prevail;

3. Upon expiry of the retention period, or where you request deletion and retention is no longer required, we will delete or anonymize the relevant information.

VII. Your Rights

You enjoy the following rights under applicable law and may exercise them by contacting us at any time:

1. Right of Access: to access the personal information we hold about you;

2. Right of Rectification: to correct inaccurate or incomplete personal information;

3. Right of Erasure: to request deletion of your personal information where permitted by law;

4. Right to Withdraw Consent: to withdraw consent to the processing of your information, such as for marketing;

5. Right to Restrict / Object: to request restrictions on, or object to, our processing of your information in certain circumstances;

6. Right to Complain: to file a complaint with the Company or the competent personal information protection authority of Vietnam.

We will respond to and process your request within 【3】 business days.

VIII. Cookies and Automatic Collection Technologies

1. The Company's official website may use cookies and similar technologies to improve the browsing experience and analyze site traffic;

2. Cookies are used solely to understand website usage and generally do not contain personally identifiable information;

3. You may manage or disable cookies through your browser settings, although this may affect the use of certain features.

IX. Privacy of Minors

1. The Company's services are primarily intended for adults. If you are a minor, you should use our services under the supervision and consent of a guardian;

2. We do not proactively collect personal information of minors; if we discover that a minor's information has been collected without a guardian's consent, we will delete it promptly in accordance with the law.

X. Cross-Border Data Transfer

1. As the Company is located in Vietnam, your personal information may be stored or processed within Vietnam and may be transferred to the regions where relevant partners are located as necessary for service collaboration;

2. Where cross-border transfer occurs, we will take necessary protective measures to ensure your information receives protection comparable to that required under Vietnamese law.

XI. Amendments to This Privacy Policy

1. The Company may revise this Privacy Policy from time to time in accordance with business development or changes in laws and regulations;

2. Any revised terms will be published on the Company's official website with an updated effective date;

3. We will notify you of material changes through appropriate means (e.g., website announcements, email, SMS).

XII. Contact Us

If you have any questions, comments, or requests regarding this Privacy Policy or the processing of your personal information, please do not hesitate to contact us:

· Customer Service Hotline: +84 0932292338

· Official Website: www.cnwtly.com

· Email: travelbinhan@gmail.com

Thank you for choosing Vietnam Ping An Travel Service Co., Ltd. We are committed to protecting every bit of your trust.